2. Conditions

• Any technical and other advice is given by the Company's authorised representative is in good faith and for general guidance only. The Company is not liable for errors, or defects by, the Manufacturer or other circumstances beyond its control.
  
  
• It is the responsibility of the purchaser and fixer to ensure that the goods are as ordered, are satisfactory and suitable for the purpose required.
  
  
• Goods are supplied on the strict understanding that British Standards relating to fixing are applied.
  
  
• Samples are solely to enable the Customer to judge the style of the Goods, but do not constitute a sale by sample.
  
  
• All samples, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's catalogues, brochures or internet website are issued or published for the sole purpose of giving an appropriate idea of the goods described in them and their accuracy cannot be warranted by us. To help you we operate a samples policy as mentioned below. The goods are supplied within the Manufacturers tolerance limits of size, texture and colour variations. It is recommended that tiles from all boxes are mixed to give a reasonable blend.
  
  
• The Company cannot guarantee to match shades of previous orders.
  
  
• No guarantee can be given against crazing.

3. Payment

• Quotations are given in good faith and are subject to amendment in the event of alteration of the manufacturer’s price, or changes in currency exchange rates.
  
  
• Payment of the Price shall be due when the order is placed.
  
  
• If after ordering tile samples you make an order for goods exceeding in value £100.00 including VAT within 28 days of making a samples request, we will credit you for the purchase price of the samples. Because we offer a samples service we do not operate a returns policy for unwanted or over ordered tiles or other products

• Where the Company delivers to site, delivery will be to the nearest hard road to site. If the Customer requests delivery to a site beyond the nearest hard road then all risk as to the condition of the Goods on the delivery is with the Customer, and no claims will be entertained as to the condition of the Goods on delivery and surcharges may apply.

• Unloading is the responsibility of the Customer.

• If the Company delivers in its own vehicle the Company retains the for the condition of the goods until the delivery has been made.

• If delivery is by carrier or by post then risk for the condition of the Goods is with the Customer after the Goods have left the Company's premises.

• If for any reason the Customer fails to accept delivery of any of the Goods or the Company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions:
  Risk in the Goods shall pass to the Customer; the Goods shall be deemed to have been delivered; and
  the Company may store the Goods until delivery, whereupon the Customer shall be liable for all related costs and expenses (including without limitation, storage and insurance).
  

• Every effort will be made to effect delivery within the quoted period. However the Customer shall have no right to claim damages for any delay in delivery.

• Any claim as to shortages or condition of Goods on delivery which would not be apparent on visual inspection must be communicated within 48 hours. Subject to this condition the Customer is deemed to have accepted the Goods as having been supplied in good condition, and in accordance with the order.

• Any Customer who falls within the classification "distance selling regulations 2004. is classified as a “Distance Selling Regulations 2004 Consumer”

• Such a Consumer will have no right of cancellation where Goods are made to the Consumer's specification or clearly personalised or which by reason of their nature cannot be returned or liable to deteriorate or expire rapidly.

• All orders cancelled under“Distance Selling Regulations 2004” must be returned immediately to the Company after refund to the trading address shown on the Order Form, at the risk and expense of the Customer. In case of delay the Company reserve the right to collect the cancelled order at the direct cost of the Customer.
  
  

   No claim may be made in respect of defective condition of the Goods once they have been

   used by fixing or attempting to fix to wall or floor.


8. Acceptance

    Acceptance of the Goods or payment for the goods by the Customer to the Company shall

   of itself constitute an acceptance of these conditions where acceptance has not previously

   been communicated to the company.